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Gift Cards now available. Purchase yours today!
We understand that preparing for your first professional cleaning can feel a little overwhelming. That’s why we’ve put together this list of Frequently Asked Questions to help guide you through the process.
If you don’t see your question here, feel free to reach out to your local Next Clean team. We’re always happy to help!
Next Clean carefully selects, vets, and trains every member of our team to ensure you receive only the best in professional home cleaning. All of our cleaners are insured, trained, and background-checked by Next Clean, giving you total peace of mind every time we visit.
At Next Clean, we treat every home with the utmost care and respect. In the rare event that something is damaged during your cleaning, we’ll do our best to repair or replace it promptly. All of our cleaners are fully insured, so any necessary claims can be handled quickly and professionally.
No, you don’t need to be home during your cleaning. Our cleaners work standard weekday hours, and many of our clients aren’t home when we arrive. In those cases, you can provide a spare key or a door or garage code so we can let ourselves in and securely lock up when we’re finished.
No need to provide anything, we bring all the supplies and equipment needed to make your home shine, and we take everything with us when we’re done.
If you have specific preferences about the products or tools we use, just let us know. We’ll do our best to accommodate your request.
Yes, we encourage it! Your preferences help us deliver the clean your home deserves.
We just ask that you share any special requests, whether one-time or ongoing, directly with your local Next Clean office instead of your cleaners. This ensures your preferences are noted in your file so every team member who visits your home knows exactly how you like things done.
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At Next Clean, your satisfaction is our highest priority. That’s why we stand behind our Next Clean Promise. We know cleaning is a personal service, and sometimes something may fall short of your expectations.
While we do not offer refunds, if any area of your home isn’t cleaned to your satisfaction, simply let us know within 24 hours. We’ll return promptly to re-clean the area at no extra cost. It’s our way of making it right and ensuring you always feel confident about your clean.
While tips are never expected, our cleaners are always grateful to receive them.
Some clients choose to leave a small tip after each cleaning, while others prefer to give a larger tip during the holidays or at the end of the year. Whatever you choose, your appreciation means a lot to our team.
If your scheduled cleaning happens to fall on a holiday, don’t worry, we’ll reach out to reschedule at a time that works best for you.
Next Clean is fully insured, as are all of our cleaners. This means you can enjoy a completely worry-free cleaning experience. In the unlikely event that a team member is injured while working in your home, our insurance coverage takes care of it so you never have to.
There’s no need to vacuum before we arrive, that’s what we’re here for! To help us give you the most efficient and thorough clean, we just ask that you pick up any toys, clothing, or clutter beforehand. Please also make sure your pets are comfortable and safe while we clean.
At Next Clean, we’re dedicated to delivering a consistent, high-quality clean every time we visit. During your initial consultation, we’ll discuss any specific needs beyond our Cleaning Checklist, and you can always share special requests with your cleaner before your service.
If you return home and notice something wasn’t quite right, just contact us within 24 hours. We’ll make it right as part of our Next Clean Promise.
We understand things happen and you may not be able to keep your scheduled clean – That’s OK! Just please let us know a minimum of 2 business days in advance of your appointment and we’ll do our best to shift your schedule.
If we receive less than 2 business days notice or we cannot access your home, Next Clean will charge you the full price of your cleaning.
When rescheduling or canceling your cleaning, please contact your local Next Clean’s office manager, not your cleaners.
Next Clean offers cleaning services on your schedule, whether that’s once a week, every other week, or once a month. You can also book a one-time cleaning for special occasions, move-ins or move-outs, holiday prep, or whenever you simply need an extra hand.
Because we work contract-free, you’re free to adjust your cleaning frequency anytime to fit your budget, schedule, and lifestyle.
At Next Clean, we believe consistency is key to delivering the clean you love. That’s why we do our best to send the same trusted team to your home for every visit. If one of your regular cleaners is unavailable, we’ll assign a carefully chosen replacement to maintain the same high standards.
Every Next Clean cleaner completes extensive training to ensure a consistent, thorough clean, no matter who’s on your team.
Yes, we love pets of all kinds! To keep everyone safe, we ask that any aggressive or anxious pets be kept in a secure or comfortable area while we clean.
If you will not be home during your service, please let us know how you would like us to handle cleaning around your pet. We will make sure they feel safe and cared for too.
At Next Clean, we love helping you enjoy a cleaner, more comfortable home… and now you can help your friends do the same!
When you refer someone new to Next Clean, you’ll both save $50 on your next cleaning.
Tell your friends about Next Clean.
Just have them mention your name when they book.
After their cleaning, you both get $50 off.
Easy savings for both of you.
Same trusted Next Clean quality.
A cleaner, happier community.
Spread the word and start earning rewards today.
Your friends (and their homes) will thank you.
